Support Financial Resources
Service Shopper Program CLIENT FULL NAME

Dear Valued Member,

We would like to invite you to participate in our Mystery Shopper program. Your feedback will help us ensure that we not only meet, but exceed your expectations. If you have an eye for detail and a few minutes per month, you can make a difference in your credit union. Best of all, we’ll pay you for your time.

Our members are the key to our success. We have partnered with Support Financial Resources to survey your experiences and we are looking forward to including your feedback in our plans for future growth.

Sincerely,

For each completed electronic, phone, drive through or receptionist survey we will deposit $10 directly into your checking or savings account. A stipend of $15 will apply for a completed teller survey and $20 for each completed member service survey.

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Rules Rewards Time

you must:

- Be an active member of the credit union
- Have an active email account
- Be objective and detail oriented
- Remain anonymous to preserve the integrity of the program

earn shoppers rewards

In addition to the survey payment, each month, Support will randomly draw one winner from a list of completed surveys.

Shopper Rewards include prizes valued between $150 and $250.

how often will i survey?

Usually one (1) survey per month is assigned.

Once the assignment is completed and submitted, you may have the opportunity to complete additional surveys through our banked survey program.
Enroll Now

STEP 1: sign up

Click the "Enroll Now" button and fill out the form. After enrollment, you will receive a confirmation email with your login and password.

STEP 2: survey

A few weeks after enrollment, you'll receive another email from Support with your first scheduled survey. Make your visit or phone call.

STEP 3: submit

Fill out the survey online, include detailed comments and click Submit at the end of the survey.
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Credit union employees and their family members may not participate. All applicants will be verified. Compensation does not constitute an employment contract - it is simply a Thank You for your time. Shopper Rewards are subject to the terms and conditions of SFR. For more information, email shopper help at: ShopperHelp@ServiceExperiences.com or dial 1.800.444.5465 and select Option 4. To verify the integrity of the credit union's participation in the Mystery Shopper Program, please contact Jonathan Rhoads at NEFCU at jrhoads@mynefcu.org.
If you are having trouble with the Enroll Now button, copy and paste this link to your browser.
https://dyna.serviceexperiences.com/shopper/signup.aspx?icode=NEFCU&isource=link

If you are having difficulties with this website, please email Helpdesk@ServiceExperiences.com
Copyright © 2013-2015 Support Financial Resources 830 East Franklin Street Centerville Ohio 45459