We put the Action in Actionable Analytics.
EXP Actionable Analytics Portal™.
EXP Actionable Analytics Portal™ is our robust reporting method and scorecard, delivering you concise and consistent feedback that has been dynamically interpreted and turned into powerful analysis, actionable performance coaching, and essential accountability data. As a client, this access to individual and group level coaching data becomes essential for improved - to the next level - service and sales performance. A wide range of analyses, including monthly and quarterly trend analyses, key loyalty factors, and key retention factors, are all readily accessed to evaluate and improve all levels of the organization, from front office to back office.
“Most robust reporting I’ve ever seen.”
“So Superior to Gallup!”
“Drilldowns are amazingly impressive.”
Why is the EXP Portal unique?
- Service and Sales Performance from the broadest glance to drilldown level detail.
- Intuitive Reporting that closes the gap between learning and doing.
- Actionable Coaching Tools for Managers to improve branch and digital channel performance.
- Trend Analysis for Managers and Senior Executives to recognize high-performing markets, regions, and branches and to identify deficiencies.
- Aggregate level, region level, branch level, department level, employee level behavioral reporting at a glance.
Just a few of our reports
Executive summary reports are provided on a monthly basis in addition to individual and group level coaching tools.
Spotlight On Sales:
The Spotlight On Sales module enables individual and group level coaching by measuring specific sales behaviors.
Interactive Peer Compare reports provide historical performance trends, comparing to high, low, and average scores of peers on several performance factors.
Monthly Trend Analysis:
Interactive monthly trend analysis allows analysis of performance data trends by branch, department, or overall.
Group Level Coaching:
The Service Coach's Communiqué is a tool that allows managers to identify specific training opportunities.
Plus so much more….