Insight Builder Customer Survey Platform

Insight builder

Insight Builder is a comprehensive survey platform that elevates the customer experience with actionable insights from real-time customer feedback and NPS, CES, and CSAT analytics. It pinpoints friction throughout the customer journey, identifies root causes of customer perceptions, and powerfully and precisely drives closed-loop service recovery.

Friction Happens, and It Can Happen Anywhere in the Customer Journey – Leading Directly to Customer Attrition and the Loss of Revenue That Goes With It.

Why Insight Builder?

1

Delivers real-time

actionable NPS, CES, and CSAT analytics

2

Reveals the ‘WHY’

behind your CX survey scores and metrics

3

Leverages targeted
intelligent survey distribution

4

Propels service
recovery through dynamic closed-loop system

5

Informs strategy
with targeted CX research

6

Impacts CX Execution
throughout the customer journey

7

Pinpoints friction
across all touchpoints

8

Optimizes
the digital user experience

9

Captures
top-of-mind sales opportunities

10

Diagnoses CX
delivered through People, Products, Processes, Channels

What Results Can You Expect?

Here are the outcomes our clients experience with INSIGHT BUILDER:

How Does Insight Builder Work?

Our survey platform captures customer feedback on your people, products, processes and channels. Through multidimensional CX metrics like NPS, it pinpoints friction in the customer journey and identifies key drivers/root causes of your customers’ feelings and perceptions of you. It deploys real-time Alerts for closed-loop responsiveness to CX issues or product/service inquiries. The EXP Actionable Analytics Portal delivers insights you can operationalize to take your customer experience to the next level. An array of innovative modules (Boosters) are available to optimize your Insight Builder solution based on your strategic priorities and objectives.

Take Insight Builder to the Next Level

Humanize Your Digital Banking

Fortify Your Online Reputation

Strategize with Customized Research

Drive Organic Opportunities

Sharpen Frontline Focus

" I would highly recommend Support Financial Resources to any company interested in measuring and enhancing the quality of service being delivered through their organization. We are very pleased with the process and the results through Support EXP. Their dedication to you and your organization is apparent with every interaction. I could only hope to have all the consultants we work with be as thorough, high quality, and professional. "

– Marsha Falkenburg, AVP Total Member Experience, Grow Financial Credit Union

A conversation is the first step toward Your success!

Let’s discuss how we can support you.

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