Insight builder
Insight Builder is a comprehensive survey platform that elevates the customer experience with actionable insights from real-time customer feedback and NPS, CES, and CSAT analytics. It pinpoints friction throughout the customer journey, identifies root causes of customer perceptions, and powerfully and precisely drives closed-loop service recovery.
Friction Happens, and It Can Happen Anywhere in the Customer Journey – Leading Directly to Customer Attrition and the Loss of Revenue That Goes With It.
Why Insight Builder?
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actionable NPS, CES, and CSAT analytics
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behind your CX survey scores and metrics
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What Results Can You Expect?
Here are the outcomes our clients experience with INSIGHT BUILDER:
- Reduce customer Friction
- Capture Market Share
- Strengthen Brand Promise
- Inform and refine Strategy
- Grow Revenue & Customer base
How Does Insight Builder Work?
Our survey platform captures customer feedback on your people, products, processes and channels. Through multidimensional CX metrics like NPS, it pinpoints friction in the customer journey and identifies key drivers/root causes of your customers’ feelings and perceptions of you. It deploys real-time Alerts for closed-loop responsiveness to CX issues or product/service inquiries. The EXP Actionable Analytics Portal delivers insights you can operationalize to take your customer experience to the next level. An array of innovative modules (Boosters) are available to optimize your Insight Builder solution based on your strategic priorities and objectives.
Take Insight Builder to the Next Level
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" I would highly recommend Support Financial Resources to any company interested in measuring and enhancing the quality of service being delivered through their organization. We are very pleased with the process and the results through Support EXP. Their dedication to you and your organization is apparent with every interaction. I could only hope to have all the consultants we work with be as thorough, high quality, and professional. "
– Marsha Falkenburg, AVP Total Member Experience, Grow Financial Credit Union
A conversation is the first step toward Your success!
Let’s discuss how we can support you.
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.