VoC PRO: Call Center Professional Mystery Shopping
- Build market share and wallet share
- Acquire consumer feedback across a range of departments and product inquiries
- Gain a prospect’s point of view on how your brand is actually being communicated
- Identify the features and behaviors that convince consumers to do business with you
- Attract and engage financial consumers seeking new and deeper relationships
By capturing how your call center employees engage with prospective customers, these in-depth evaluations by trained professionals assess your brand value from an objective, outside perspective.
Get strategic insight into your brand with tactical, practical and actionable data to coach, develop and accelerate frontline performance!