Rhonda Sheets

Founder, President and CEO
Support EXP



Rhonda Sheets is the Founder, President and CEO of Support EXP, established in 1997. She is an internationally recognized thought leader, innovator, author, trainer, speaker and trusted partner in the financial services industry. Rhonda has successfully positioned Support EXP as the preeminent leader in developing and delivering actionable performance management solutions for the financial services industry. Her organization has built and maintains an active, global presence including 37 states in the USA, as well as Canada, the British and US Virgin Islands, Germany, Belgium and the Netherlands.

Executive Consulting Services:

As an executive consultant, Ms. Sheets focuses her knowledge, skills and experience on the client’s specific needs around CX issues impacting the banking and credit union communities, such as:

  • Identifying and removing friction that can lead to customer/member attrition
  • Adapting to heightened demand to compete in a rapidly evolving digital culture
  • Using Actionable CX Analytics to overcome obstacles to customer/member engagement
  • Designing and executing CX strategies that break through current revenue-limiting barriers
  • Increasing customer/member loyalty to prevent business from going elsewhere
  • Aligning functional areas around the customer/member experience to overcome organizational disconnect

Your Investment Includes:

  • A personal phone consultation with Rhonda Sheets prior to your event
  • Planning time, including conference calls with meeting organizers
  • Powerful and effective delivery of the presentation

Previous Engagements Include:

  • 2017 Analytics and Innovation (AXFI) Conference – Minneapolis, MN
    Keynote: “Loyalty-in-the-Moment: The New Norm of Generation CX - Why Today's CX Methods and Metrics Won’t Work Anymore”
  • 2016 Defense Credit Unions Council (DCUC) Annual Conference – Boston, MA
    “Five Critical Challenges Facing Credit Unions Around the Member Journey”
  • 2016 Analytics and Innovation (AXFI) Conference – Minneapolis, MN
    “Five Critical Challenges Around ‘The Customer Journey’”
  • 2015 CUNA Operations, Service & Sales Conference – Las Vegas, NV
  • 2013 Sales and Service Client Conference – SaskCentral – Canada’s Credit Union System
  • 2012 Argentina Bank Marketing Association Conference (AMBA) – Argentina

Contact Information:

To schedule an engagement or consultation, please contact:
Cheri Robison, Executive Assistant to the President, CEO
Telephone: 937-434-5700 x 115
Email: crobison@supportexp.com