PERFORMANCE MANAGEMENT SOLUTIONS

Unleash the full power of your data with interactive reporting, trend analysis, performance benchmarking, and integrated coaching tools with our dynamic management portal.

EXP RESOURCES

  • The Push for Consistency

    Why the highs and lows in the member experience cost you more than you think.

  • Boss or Coach: What's the Difference

    Being a boss is a lot easier than being a coach. Bosses issue orders and enforce rules. They manage up, not down, and are more concerned with pleasing their own bosses than with helping to grow their own employees.

  • Putting the Service-Profit Chain to Work

    This article sets out a simple, elegant, and ultimately tough-minded way to build profitability in a service business.

  • Improve Service Skills

    Speaker's Notes. Unless we meet and exceed customer expectations every day, the organization can’t grow and prosper—and that’s bad for everyone.

  • Essential Coaching Skill: Goal Setting

    Your employee needs to do better in the area of offering products to match customers’ needs. You tell her to “do better” and “try harder to improve your score.” What’s wrong with this approach?

  • Phrases to use with Upset Customers

    When a customer is upset and angry, they need to hear that you care about them and their problem.

THE EXPERIENCE TO RESULTS MODEL

Experience to Results Model

Support EXP authored the Experience to Results Model, which highlights the key organizational components and how each component, working together, impacts the entire organization, from the core to the face, with performance optimization at the heartbeat.

SUPPORT EXP IN THE NEWS

  • September 21-24, 2014
    President/CEO of Support EXP speaks at the 2014 CUNA Opps Conference.
  • August 14-27th 2014
    Support EXP, exhibitor of the Defense Credit Union Council in Dallas, TX
  • November 12-14, 2014
    Support EXP, exhibitor of the BAI Conference in Chicago, IL

CLIENT RESULTS

With over 500,000 service and sales experiences measured and over 5,000 managers trained, Support EXP provides unmatched performance insights and results to organizations. Along with a strong foundation in scientific behavioral measurement, metrics, analytics, training, and coaching, we possess and demonstrate the competencies to adapt performance and customer centric loyalty solutions to the unique circumstances of each organization.

For decades, financial organizations have relied on us to help them successfully close their prevailing performance gaps, resulting in emergent teams of excellence and transformed service and sales cultures, for improved lifetime customer value and sustained revenue, growth and profitability.